How to order? Send us your picture or image and the sheet size you want to sale@swancakedesigns.ca, or fill out the order form and send it to us. If you would like to order a cake from us, simply fill out the order form or email to sale@swancakedesigns.ca and we will contact you ASAP. Please indicate which cake design you want and how many people will be served. You can also place a order at www.gostarshop.com. How long would it be take after I place an order? It will take one to three business days for processing. Delivery time will depends on what your location are. What is the shelf life of the frosting sheet? Six month to one year. The Frosting sheets must keep in the Zip Lock air tight bag. They will dry out and become brittle and unusable without the bag. Are your cakes, cupcakes, cookies completely nut free? Yes, our cakes, cupcakes and cookies are made in a totally Nut Free environment. **Please insure to limit the type of cakes, cupcakes and cookies that we offer** Are your Food Coloring Inks and Frosting Sheets Kosher Approved? Yes, the Food Coloring Inks and Frosting Sheets are Kosher Approved. Will the frosting sheets melt into frosting that has set for a day or more? Use a fine mist of water onto the cake top before put on the frosting sheet if the frosting on the cake appears dry or crusty. What kind of frosting can work best with the frosting sheets? Most Frosting can work fine with the frosting sheets. Fresh Buttercream, Non-Dairy topping, fondant, Marzipan, ice cream. However, do not put the frosting sheets directly on whipped creams because the high moisture base. Use a thin layer of buttercream under the actual frosting sheet if you want to use whipped cream. What do I do if the frosting sheets do not come off the backing sheet? -Place the sheet in a very cold and dry freezer for 10-15 seconds. NOT LONGER. -Use a hair dryer to blow hot air on the front and reverse side of the backing sheet for 30-40 seconds. -Leave the sheet in a room temperature to allow it to dry sufficiently. -Roll the sheet over a desk edge to encourage the frosting to come off. - Leave the sheet in an air conditioned room for a short time.